Returns & Exchanges

We want you and your baby to love your Nanit products, which is why we offer a 45-day happiness guarantee for items purchased directly from our store. If you are not completely satisfied, you can return your device in its original packaging for a full refund.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to start the process and receive a return authorization.

2

Prepare the Package

Place your Nanit monitor and accessories back into their original packaging to ensure the unit is protected during transit.

3

Attach Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return box.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing